Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at nocturnecatco@gmail.com with your order number and photos of the item. Due to our fulfillment process, we do not require items to be physically returned — once your return request is approved, we'll issue your refund directly.

If your item arrives defective, damaged, or incorrect, contact us immediately with photos so we can make it right.

Exceptions
We do not accept returns on gift cards.

European Union 14-day cooling off period
If your order is shipped to the EU, you have the right to cancel or return your order within 14 days, for any reason, without justification. Your item must be in the same condition you received it, unused, and in its original packaging.

Refunds
We'll notify you once we've reviewed your return request and confirm whether it's approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. It may take additional time for your bank to post the refund. If more than 15 business days have passed since approval, contact us at nocturnecatco@gmail.com.